Customer service
We take skin and scar care personally!
We are here for you!
We offer scar consultations where our experts help you find the right treatment for your particular scars. With us, you should feel that we are with you all the way. From the very first consultation with your specialist, through the entire treatment process, to follow-up. Our concept is based on creating a long-term and personal relationship with our customers based on trust and availability.
Contact us via the chat on the website to get quick and easy answers to all your questions
Advice - We are here for you
We know that every scar is unique - just like you. That's why we're here to support you throughout the process, no matter where you are in your scar treatment. Our goal is to help you feel confident and informed when choosing the right product for your needs.
Do you have questions about which treatment is best for you, how to use our products, or how to best care for your scar? Do not hesitate to contact us. We offer personalized advice and are happy to share our knowledge and experience, so you can get the best possible results.
Welcome to contact us, we are happy to help you!
Frequently asked questions and answers
What is medical silicone?
After a scar has formed, it is important to keep the area moisturized and protected from sun exposure to avoid the risk of discoloration. Medical silicone has been used since the 1980s and has a well-developed research base. It aims to maintain the moisture balance of the skin and help the skin regain its elasticity, with the effect of strengthening the skin's natural repair system and making the scar softer, smoother and less visible. Medical silicone can be used for all types of scars immediately after the wound has healed and active scar tissue has formed.
How does silicone technology work?
The silicone forms a layer that protects and restores the moisture balance of the scar. However, the skin lets oxygen through, allowing the scar to breathe. The silicone particles are too large to penetrate and be absorbed by the skin. Silicone also helps regulate collagen production at the scar site.
Bonimedic's medical silicone products come in different forms, including silicone gel, silicone patches and silicone sticks. The stick and gel have a similar effect but the stick is a revolution in shape and simplifies application. Depending on the size of the scar and its location on the body, you can assess which product is suitable. If you need help with this, you can get a free scar consultation from our experts through the website's chat function in the right corner.
For optimal results, the scar should be covered by the silicone product as much as possible during the day. For scars exposed to sunlight, it is important to choose a product that contains SPF or a silicone patch that covers the area properly.
How long should the products be used?
Most of our products should be used for at least 8-12 weeks for best results.
Epi-derm silicone patches should be left on the treatment area for at least 12 hours per day. The remaining products should be reapplied during the day and when in contact with water.
How effective are the products on old scars?
The newer the scars, the faster the products will work. However, our products have been proven to work on scars up to 15 years old and can also be effective on even older scars.
Ideally, the scar should have changed from being an ulcer and there should be activity in the scar tissue. You can easily test this by pressing lightly on the scar. If the skin turns white and then blushes a little, it is likely that the scar is active and our products can help.
We are here for you!
We offer scar consultations where our experts help you find the right treatment for your particular scars. With us, you should feel that we are with you all the way. From the very first consultation with your specialist, through the entire treatment process, to follow-up. Our concept is based on creating a long-term and personal relationship with our customers based on trust and availability.
Contact us via the chat on the website to get quick and easy answers to all your questions
Call or chat with us
- Bonipharmex AB (org.nr: 559031-6062)
- VAT reg. no.: SE559031606201
- Gustav III:s Boulevard 10, 169 72 Solna
- Registered for F-tax and VAT
- info@bonimedics.com
- 08-604 48 88
Our skin specialists are available
- Mon - Fri: 08:00 - 17:00
- Response time: We answer questions by the next working day
- Need advice on skincare or our products? Our expert team is ready to answer your questions, provide personalized recommendations and help you find the right treatment for your skin type.
Call or chat with us
Our customer chat is open on weekdays:
- Mon - Fri: 08:00 - 17:00
Our skin specialists are available:
If you exercise your right of withdrawal, we will refund the full amount of the goods as soon as possible or at the latest within 14 days from the day we received the goods. You will have to pay the cost of returning the goods yourself.
- Mon - Fri: 09:00 - 17:00
- Sat - Sun: 09:00 - 17:00
- We will then pay the return shipping costs to send back replacement goods.
You can also find our products at the following clinics and retailers:
