FRAKT & RETURER

FRAKT & LEVERANS

Sweden:
Home delivery with Postnord Varubrev: Packages are delivered in a mailbox or outside the door if there is no room for it. Delivery within 3-5 working days. A shipping fee of SEK 49 is added to orders under SEK 500.

Express delivery: The package is sent with Postnord to the nearest agent and collected by pick-up. Delivery within 1-3 working days. A shipping fee of SEK 89 is added to orders up to SEK 1,000.

Other countries in Europe: A shipping cost of SEK 89 is added to all orders. We deliver your goods to postal agents through Postnord.

WHEN AND HOW WILL I RECEIVE MY PACKAGE?

We deliver your goods through Postnord.

Orders placed before 15:00 (Swedish time) are normally processed within one working day and delivered within 3-5 working days, depending on the delivery option chosen by the customer. Certain deviations from the delivery conditions may occur. Delivery takes place via the shipping method you selected at checkout, either to the mailbox or to a post office. We can only guarantee our handling time on the order. We cannot guarantee mail delivery times.

It is the customer's responsibility to provide the correct name, c/o, address. If your package is returned to us due to incorrect information or failure to collect it from an agent, a fee of SEK 149 will be charged for shipping and handling costs. The fee is automatically deducted from your refund at Klarna.

During major campaigns and holidays, we thank you for your patience and for your understanding that in some cases the handling time can be slightly longer, but of course we always make sure to do our utmost to ensure that you receive your order as soon as possible.

RETUR & ÅNGERRÄTT

Damaged goods and complaints:

When you receive your goods, it is important that you check that the goods are not damaged or defective. Should the product be incorrect or damaged, contact us as soon as possible via email to the address info@bonimedics.com and you will receive further instructions. You have a 2-year right of complaint according to European law.

Returns

Returns are accepted within 14 days from your purchase. The time for the right of return begins the day after you have received your item. The item must be unused and in an unaltered condition. Due to hygiene reasons, we reserve the right to refuse a refund if the seal on the item is broken.
Feel free to contact our customer service if you have more questions about returns.

Instructions for returns:

Returns are made to the address below:

​ StartUpPharma Int AB
Gustav III:s Boulevard, 169 72 Solna
Stockholm

Return postage is paid by the customer.

Refunds:

If you exercise your right of return, we will refund the full amount of the item as soon as possible or at the latest within 14 days from the day we received the item. You must pay the return cost yourself when the item is sent back.
We will then pay the return cost to send back replacement goods.